Return Policy
We are fully dedicated to your health, pleasure, and satisfaction. Our products are rigorously tested for quality, and all shipments are carefully inspected prior to shipping.To initiate a return, please submit a return request within 48 hours of receiving the package, and be sure to include your Order ID. If approved, we will reach out to you to initiate the refund process and arrange a free pickup of your order.Unfortunately, given the personal nature of our products, we cannot accept the return of items that have been opened, part-consumed, or used.Returns are typically received and inspected within 7-10 business days. You can choose between a refund to your original payment method (minus any shipping or gift wrapping charges) or a store credit voucher in the form of Gift Cards, valid for future purchases. COD order refunds require bank details.
Cancellation Policy
Cancellations are only possible within 24 hours of order placement, provided your order hasn't shipped. If your order ships before it can be cancelled, you can initiate a return as long as the original packaging has not been opened.
Important Notes:
- Once a refund is initiated, it takes 7-10 business days to be credited to your account.
- If your location is not serviceable by our courier partners, self-shipment may be requested.
- Returns may be refused if items are used, opened, or damaged (unless you received them in damaged condition).
100 Days warranty for massagers
We offer a 100-day warranty on all our electronic devices, starting from the date of purchase, covering any defects or malfunctions. For extended warranty options, please scan the QR code included with your order or contact us at officialgleeglee@gmail.com
- If your product experiences an issue within the warranty period, please visit our website to raise a return request. Kindly upload a video showcasing the malfunction and a photo of the charging adaptor used.
- Once we have received and checked your product malfunction video, we will arrange for a pickup and process a replacement.
- In rare cases where returns are not serviceable by our courier partners, we may request you to self-ship the product to our designated address.
- Once the faulty device is collected, a replacement will be dispatched to your address promptly.
Out of warranty massagers
For assistance with products beyond the warranty period, please reach out to us at officialgleeglee@gmail.com for further guidance.
Important Notes:
- Replacements or gift cards will be issued in the case of malfunctions, as per the product's warranty
- Exchanges for different products are not available. Replacements are limited to a new unit of the same product.
